NHTSA Complaint #11615222 — 2018 NISSAN ARMADA

Here’s an updated response for the NHTSA, incorporating the new information: --- **What component or system failed or malfunctioned, and is it available for inspection upon request?** The component that malfunctioned is the battery and electrical system in my 2018 Nissan Armada (VIN: [XXX] ). The vehicle experienced repeated battery drainage, requiring a replacement battery after only one year. I had to pay $300 to get the battery replaced, as I could only start the car with a jump. The replaced battery is currently at the dealership and available for inspection upon request. **How was your safety or the safety of others put at risk?** The repeated battery drainage compromised my safety by potentially stranding me in unsafe conditions. I was unable to start the vehicle without a jump, which could have left me and my passengers stranded on the road or in other hazardous situations. **Has the problem been reproduced or confirmed by a dealer or independent service center?** Yes, the problem was confirmed by the dealership, who replaced the battery but suggested that a software issue within the vehicle is causing the repeated drainage. They did not provide a permanent solution to prevent future occurrences. **Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others?** The vehicle has been inspected by the dealership, but not by the manufacturer, police, or insurance representatives. **Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear?** No warning lamps or messages appeared prior to the battery failure. The issue occurred without any prior warnings, making it difficult to anticipate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)