NHTSA Complaint #11615207 — 2022 CHEVROLET TRAVERSE

The contact owns a 2022 Chevrolet Traverse. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact noticed minor shaking and unusual sounds coming from the transmission. The vehicle was taken to the dealer; however, the failure could not be duplicated. The failure reoccurred. The vehicle was taken back to the dealer. The vehicle was diagnosed with burned transmission parts. The transmission was rebuilt, and the burned parts were replaced. The contact stated that the dealer declined to sign off on the completion of the repair because of the ongoing failures with the vehicle. In addition, the contact stated that the transmission had been flushed and upgraded several days prior to the failure. The contact stated that the vehicle was almost involved in a crash due to the failure. In addition, the contact stated that when the failure occurred, the contact's two-year-old child was an occupant in the vehicle. The contact stated that the vehicle had experienced electrical issues several times since the vehicle was purchased two years ago. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 44,000.