NHTSA Complaint #11614930 — 2024 KIA SOUL

While sitting at a light, the vehicle would completely turn off! I put the vehicle in park and attempt to restart it. After several attempts, the vehicle would turn on and work properly. This happened to me on 2 occasions. The first time it happened was [XXX]. (My son and I were on the way to church).The second time was approx. a week and a half later. Then, on 8/8/24 about a week after the second stalling, the check engine light came on. I called the dealership and explained the problem. I took the vehicle to the dealership on [XXX] and on [XXX] the Service manager was attempting to return the car to me, when the car shut off in traffic while she was behind the wheel. She called me to let me know what happened and returned the car to the dealerships service department. This was on [XXX] and the car is still at the dealership. The service manager told me they can't start working on my car until they hear from the Engineers! This was on [XXX]. It's now 9/16/24. I haven't heard from anyone at the dealership! I've made 2 car payments and I've paid my auto insurance in full for 6 months for a car that I can't drive and don't have!!! I called the gentleman that sold me the car and left a message asking him to have the owner of the dealership to call me. He returned my call and said that I could come in and trade the vehicle in for another car. I plan on attempting this on 9/20/24. This car was purchased at Clay Cooley Kia of Irving in Texas and this experience has been an ABSOLUTE NIGHTMARE!!! I can't wait for this TO BE OVER!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)