NHTSA Complaint #11614826 — 2019 HYUNDAI TUCSON

The contact owns a 2019 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was towed to the dealer where the vehicle was diagnosed with catalytic converter failure and sludge in the engine oil. The contact was informed that the engine needed to be replaced. The catalytic converter was replaced. The vehicle was not repaired. The vehicle was towed to the residence. The contact stated that the vehicle was at the dealer for 55 days. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the engine was not covered under warranty. The contact was informed that because the history of the oil changes was consistent with Hyundai, the engine was not covered under warranty. The failure mileage was approximately 70,000.