NHTSA Complaint #11614245 — 2017 FORD F-150

The contact owns a 2017 Ford F-150. The contact stated that when the vehicle was started, there was a rattling sound coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed with cam phaser failure. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The contact was informed of the Technical Service Bulletin: 23-2143; however, the contact was informed that the bulletin had expired. The contact stated that the vehicle had been taken to the dealer for the persistent failure since September 2022. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under any special programs or recalls. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 72,200.