NHTSA Complaint #11614107 — 2019 HONDA RIDGELINE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11614107
Vehicle 2019 HONDA RIDGELINE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

I have a well maintained 2019 RIdgeline that at midnight on the highway started flashing a red motor sign at me, and within 10 miles was flashing all lights and chugging and grinding, stranding me. I found out Honda had recalled hundreds of thousands of cars due to a similar failure. I asked Honda customer service and my local dealer if I were to pay for diagnosis and it was the same failure as recalled motors, would they cover it, they won't answer me, but the dealer implies that I will pay all costs period, diagnostic fee as well as used motor cost, because even thought they quoted me a new motor at $20,000 they actually don't have the motor, so I have to take used motor. I went through a nightmare last year with them and had to pay $4000 for a torque converter repair while 2 1/2 yrs of my same truck got theirs free, mine was too newly built to be covered. I think they are borderline criminal in their actions.

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