NHTSA Complaint #11613880 — 2020 CHEVROLET TRAX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11613880
Vehicle	2020 CHEVROLET TRAX
Component	ELECTRICAL SYSTEM
Date of Incident	June 1, 2024
Date Filed	September 10, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

The driver information center in the cluster intermittently goes completely black or glitches while driving. This is a safety concern because it is distracting while driving and removes important trip and vehicle information. I paid $222.79 for the dealership to inspect and they were not able to recreate the issue. They stated that the entire cluster would need to be replaced. I called GM to report the problem, but received no further options. After some research I found many posts online from others having the same issue with their 2020 Chevy Trax. I also saw that the 2024 Chevy Trax was recalled for the same issue stating it is a safety concern. My car is available for inspection upon request.

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