NHTSA Complaint #11613423 — 2020 RAM 2500 ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	11613423
Vehicle	2020 RAM 2500
Component	ENGINE AND ENGINE COOLING
Date of Incident	November 9, 2023
Date Filed	September 9, 2024
Mileage	300,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The contact owns a 2020 Ram 2500. The contact stated that while driving approximately 65 MPH, there was a knocking noise coming from the engine compartment, with the check engine warning light illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that engine grid heater had overheated, causing damages to the engine. The engine was replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 300,000.

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