NHTSA Complaint #11613387 — 2016 GMC TERRAIN STEERING

Complaint Details

ODI Number	11613387
Vehicle	2016 GMC TERRAIN
Component	STEERING
Date of Incident	September 4, 2024
Date Filed	September 9, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

My steering wheel locked while driving. This has prevented me from turning the wheel AT ALL (100% completely locks while the car is in motion). The locked steering wheel lasts approximately 15 seconds. This has happened multiple times over a few month period. I took it to GMC who couldn't replicate the issue and said that GMC no longer makes the steering column assembly component, which they aren't sure would fix the issue, so there was nothing they could advise be done other than sell the car or spend a lot of money on diagnostic fees, which they said they wouldn't do if it were them. My safety and those around me were put at risk because I lost steering function while the car was in motion. The only option was to break and stop the vehicle. There were no warning lights or other indicators to alert of an issue.

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