NHTSA Complaint #11613086 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that in 2nd and 3rd gear, the vehicle jerked, and transmission slipped. The contact stated that while in 4th and 5th gear, the transmission was slipping. There were no warning lights illuminated. The contact stated that the failure was related to Customer Satisfaction Program: 20N07. The vehicle was taken to the local dealer, where it was diagnosed that the torque converter had overheated, and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 67,000.