NHTSA Complaint #11613044 — 2018 FORD EXPEDITION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11613044
Vehicle	2018 FORD EXPEDITION
Component	ENGINE
Date of Incident	September 6, 2024
Date Filed	September 6, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I brought my vehicle in for inspection and there is an issue with the cam phasers and timing. The cam phaser issue is a known Ford Expedition issue that they addressed and extended warranty coverage. I have been bringing my vehicle for routine maintenance, oil changes, tire rotations etc to both Koerner Ford of Syracuse, NY and more recently Dave Pirro Ford in Skaneateles, NY. I had an extended warranty that I purchased that recently expired. During many visits to the dealerships the cam phaser issue was never addressed even though it would have previously been covered under warranty and now is not. I would like to know my options as this issue is now going to cost over $6,000 to fix.

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