NHTSA Complaint #11612771 — 2011 FORD FUSION

The contact owns a 2011 Ford Fusion. The contact stated while driving 20 MPH, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); the VIN was included, but the vehicle had already been repaired under recall in 2015. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.