NHTSA Complaint #11612757 — 2024 KIA SORENTO HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11612757
Vehicle 2024 KIA SORENTO HYBRID
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

While utilizing cruise control on the PA Turnpike, the check engine light flashed on and the Sorento began to lose speed. The cruise control was attempting to compensate and pushing at 100% power, however the speed continued to decrease. We turned off cruise control and still were unable to increase speed. We were at 100% acceleration but lose 1 MPH every ~10 seconds or so. We pulled over and kept the vehicle running. Opened the hood and saw the engine shaking violently. We turned the car off - waited ~30 seconds and turned it back on. The vehicle operated fine afterwards and since. Dealers are unable to diagnose in a timely manner and are booking 1-3 months out - even further if you need a loaner vehicle.

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