NHTSA Complaint #11612518 — 2021 THOR MOTOR COACH SCOPE

The contact owns a 2021 Ram 1500 Promaster. The contact received notification of NHTSA Campaign Number: 23V068000 (Equipment) regarding the awning. The recall remedy had been completed at General RV Center (1577 Wells Rd, Orange Park, FL 32073). The contact stated that after having the recall repair completed, while driving less than 10 MPH, the contact heard the rotation sound indicating that the awning had deployed, landing into a tree and causing permanent damage to the awning. The contact had taken to the awning to the awning company and the dealer. The awning company had not provided any assistance or repair. While taking the vehicle to the dealer it was confirmed that the awning needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 35,000.