NHTSA Complaint #11612296 — 2015 KIA SOUL

I own a 2015 Kia Soul affected by recall SC200, which addresses engine compartment fires due to oil/fuel leaks and potential engine damage. My vehicle experienced engine halts at high speeds, and Peak Kia in Littleton, CO, discovered a leaking valve cover gasket and PCV valve. Despite these issues being relevant to the recall, Kia and the dealership refuse comprehensive testing or repairs under the recall. The dealership initially suggested engine replacement but later claimed only a Knock Sensor Detection System (KSDS) update and lockup test were required. They refuse to conduct oil analysis, leak-down tests, or endoscopic inspections to rule out systemic issues or internal engine damage. The vehicle has been with the dealership for five weeks. Kia's customer service, including a case manager named Courtney, promised to review the case but failed to follow up. The District Parts & Services manager, Jacob, instructed the dealership to close my request without further testing and refuses to open a validation case or respond to emails. Kia Customer Support has promised callbacks for three weeks but has not returned them. The dealership is attempting to charge for an inspection fee and repeat systemic repairs despite these being likely covered under the recall. They have not addressed relevant Technical Service Bulletins (TSBs) ENG222 and FUE053, which provide guidance for diagnosing and repairing oil consumption and leak issues. I believe Kia and the dealership are not complying with the full scope of the SC200 recall, which mandates comprehensive inspections and repairs for any oil leaks. They are using circular logic to avoid performing necessary tests and repairs, potentially putting my safety at risk and leaving me vulnerable to future engine failure. I request NHTSA's intervention to ensure Kia and the dealership comply with the recall requirements, perform all necessary testing and repairs, and address the potential systemic issues with my vehicle's engine.