NHTSA Complaint #11611020 — 2019 VOLKSWAGEN ATLAS

The engine mount of my 2019 VW Atlas SE failed around April 2024. The specific part (Engine Mounting Right 3QF199262G) has been unavailable since then. There were no warning lights before the failure. My mechanic identified the problem when the engine started moving forward and backward with gear changes. This issue caused the steering wheel to vibrate while driving and made the vehicle harder to control, especially at stops where the vibration became severe. Both my mechanic and I contacted various dealers across multiple states, but none had the part available, with one dealer mentioning a waitlist of around 300 Atlas vehicles needing the same part. Despite initial promises of delivery by mid-August, the part’s arrival has been delayed. We eventually found the part on eBay and ordered it from Latvia, but we are still waiting for it to arrive. The failure of the engine mount presents a significant safety risk to both drivers and passengers, given the critical role the engine plays in the vehicle’s operation.