NHTSA Complaint #11610817 — 2021 FORD ESCAPE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11610817
Vehicle	2021 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	May 20, 2024
Date Filed	August 26, 2024
Mileage	39,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

The contact owns a 2021 Ford Escape. The contact stated that upon having the A/C unit serviced, the service technician shocked and burned himself on the wiring harness. The contact was informed that the vehicle was unsafe to drive due to the issue. The contact was informed that the wiring harness needed to be replaced; however, the part was on backorder. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 39,000.

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