NHTSA Complaint #11610582 — 2017 NISSAN ALTIMA

In November 2023 vehicle had an airbag warning light, took to Nissan Dealer. Inspected by Nissan service. Diagnostic and "repair" performed on driver side airbag. 8 months later in mid July -SAME airbag warning light came on. Needed an oil change in a few weeks and was not driving the vehicle due to out of town vacation. Took Vehicle to the same Nissan Dealership on 8/5/2024. Nissan again inspected and we were again charged for a diagnostic and told needed to fix by replacing the entire seat for $3000. When we asked the service manager why it wasn't fixed he stated perhaps the service in 2023 caused "corrosion" or a faulty airbag or faulty electrical. This is an internal issue inside the seat. Dealership would not help fix. Called Nissan Corporate and filed a case. This vehicle has never had any accidents or damage. Half of the national average of mileage. Meticulously cared for and taken only to Nissan for oil changes. Never touched the seat . After owning this vehicle for less than 7 years it has 45,142 miles . Filed a report with BBB a week ago and have not had any response. Was hoping in good faith Nissan would do the honorable thing and replace this seat as this is our family car. We take our children. to school in it. Go to church in it. Drive to family for get together in it. Now we are worried that the airbag may randomly deploy, or not deploy at all. It is a huge safety concern. We are worried that there may be other 2017 Nissans out there with similar issues. And we cannot sell , as we would never want to put another family at risk . Bottom line , Nissan is being negligent. There is a vehicle that clearly has faulty manufacturing / parts - and they do not wish to do the right thing. We do not feel we should be responsible for something that is not our fault. We hope this can be investigated, as this is an extremely popular vehicle - and there may be many more families at risk. Thank you