NHTSA Complaint #11610398 — 2020 BMW 330I

The contact owns a 2020 BMW 330I. The contact stated that while driving at an undisclosed speed, the vehicle shuddered with an abnormal sound coming from underneath the vehicle. The vehicle was taken to a local independent mechanic where it was diagnosed that the bearing and motor mount needed to be replaced. Upon further investigation, the contact stated that the failure was related to NHTSA Campaign Number: 19V732000 (Engine); however, the VIN was not included. The local dealer was contacted, but the vehicle was not diagnosed or repaired because the VIN not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.