NHTSA Complaint #11610308 — 2022 HYUNDAI PALISADE

In Sept. of 2023 I had my routine maintenance on my vehicle, oil change.at Tempe Auto Nation Hyundai. My drivers side 3rd row headrest was not staying up and needed to be replaced. I also mentioned to my extremely rude service agent Jake that my vehicle also had oil dripping coming from under the rear. I allowed him to do the oil change but not the headrest. I transferred location to have my vehicle serviced to Camelback Hyundai. My headrest was replaced by Camelback Hyundai. I also mention the oil leak to my service rep. Steve. I was also told that the vehicle was given an inspection. That I would need tires soon. My vehicle didn’t have 25000 miles on it. I purchased the vehicle new. It was also pulling to the right. The pulling was so bad I purchase 4 new tires. Costing over $700. The next day I took the vehicle to get an alignment, only to find out that my shocks/ struts are completely bad and needed to be replaced. I researched the issue with my Hyundai Palisade to see if there had been any recalls. It appears Hyundai is aware of the issue with the defective shocks. I am very disappointed and angry in the amount of time and money this has cost me because of an issue that The Hyundai Corporation knew was occurring. They knew there was an issue with the headrest and also the shocks. Due to the defective shocks, I had to pay for new tires and alignment for a fairly new vehicle that had not reached 25000 miles and still under warranty. I would not have needed new tires so soon an alignment if Hyundai would have corrected the defective shocks.