NHTSA Complaint #11610228 — 2012 FORD FIESTA

The contact owns a 2012 Ford Fiesta. The contact stated while driving at an undisclosed speed, there was an abnormal ticking sound coming from the engine compartment, and the vehicle began to vibrate violently, after which the contact observed white smoke coming from the exhaust pipe. The contact also stated that there was a coolant odor throughout the interior of the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The overheating and check engine warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.