NHTSA Complaint #11610095 — 2024 RIVIAN R1S

Below are the diagnostics that Rivian says happened. I pulled into a parking space and as I placed my foot on the brake the car launched forward. I DID NOT hold both peddles down at the same time. The car malfunctioned and thank god I hit another parked car and not a person. The car has no been in the shop and at Rivian service center for the last 4 months. They are taking no responsibility for the events and are not returning my calls. I have read on many chat boards that this has happened to other drivers and they say it is "user error". a car with this much power should not be accidentally able to be put into launch mode. Vehicle enters a parking lot area at approximately 6:38 PM PST as vehicle speed is reduced and steering is consistent with parking lot maneuvers. Vehicle proceeds to travel at speeds below 15 mph. At approximately 6:40 PM PST the vehicle beings to turn left, then right while traveling at speeds below 7 mph. At this time, the steering wheel is returned to a centered position when the accelerator pedal is depressed to 98% application. Accelerator pedal and brake pedal are depressed simultaneously again as the vehicle comes into contact with another vehicle. Vehicle comes to a complete stop at 6:40:48 PM PST and remains in Drive. Vehicle remains in Drive and does not move for almost 8 minutes until vehicle is shifted into Reverse then Park at approximately 6:48:18 PM PST.