NHTSA Complaint #11610051 — 2015 FORD ESCAPE

The contact owns a 2015 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with spark plug failure. The contact was informed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic where it was diagnosed with coolant intrusion into the cylinder and engine failure. The contact was advised to take the vehicle to the dealer to be diagnosed. The contact was informed that there was coolant intrusion in cylinder #2 and engine failure. The vehicle was not repaired. The contact was informed that the repair was not covered under an unstated recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 102,000.