NHTSA Complaint #11609926 — 2012 TOYOTA RAV4

The contact owns a 2012 Toyota Rav4. The contact stated that while his wife was driving at 65 MPH, the air bags deployed without warning or impact. The driver sustained burns to the neck, skeletal injuries, and bruises. The passenger sustained skeletal injuries, cuts, bruises, and throat issues. Medical attention was provided to both occupants. A police report was filed. There was no reported fire or crash. The vehicle was towed to a tow plaza. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case. The failure mileage was approximately 132,000.