NHTSA Complaint #11609922 — 2024 CADILLAC XT6

The contact owns a 2024 Cadillac XT6. The contact stated that while driving at an undisclosed speed, the instrument panel stopped functioning, failing to display pertinent vehicle safety information. The vehicle was taken to the dealer, who determined that the instrument panel required a software update. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the instrument panel. The contact was informed that the instrument panel needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V459000 (Electrical System); the VIN was included, but the remedy was ineffective. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,200.