NHTSA Complaint #11609864 — 2024 HONDA RIDGELINE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11609864
Vehicle 2024 HONDA RIDGELINE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

Ocean Honda of Hanover had leased me this vehicle with a safety recall not repaired.I drove the car up to Washington Mountain in NH with my family without knowing the vehicle had a safety recall. Approximately 8 days after the day of I leased the vehicle the seller contacted me asking to take the vehicle back to the dealership to repair a safety recall , I immediately went to the dealership and left the vehicle there they told me to come back on next day and I did but they returned the car back to me without repair and said if I have any problems to contact them I asked them if it have been fixed and he said he didn’t change anything and told I could have the vehicle back it was fine ,they called me again on 08/13/24 asking for take the vehicle back to the dealership again to repair the safety recall and I told them they can come get the vehicle at my address I’m very scared to drive it again now that I know there is a safety issue and also I didn’t have anyone to drive me back I also had missed work on first time that I had left the vehicle there for supposed repair on 08/08/24. They didn’t pickup the vehicle on 08/17/24 I called and said they are going to contact me on Monday(08/19/2024) .They contact me on Monday(08/19/24)asking for me leave the car there but as I asked to talk to the manager he offered me a rental car I accepted because I needed a truck to work but they sent one guy with a SUV and I refused the rental but I told them they could take the truck to repair the recall but they didn’t get it , I called them on Wednesday (08/20/24) to see if I can get my money back and return the vehicle since the vehicle was under recall before the lease I also found the Inspection on the gloves compartment and the final inspection is not completed .I haven’t drive the vehicle since I found out about the safety recall and I’m feeling very anxious about it for the fact I drove in the highest mountain of New England (Mount Washington-NH)with my 2 kids in the car .

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