NHTSA Complaint #11609580 — 2023 AUDI RS E-TRON GT

I had owned my car as the first owner. Within the first year of ownership, I experienced my first suspension failure. It happened when I drove my car during an off day to run some errands, driving locally at daytime with normal speeds. Mind you, here in New York, there’s a lot of street cameras. There aren’t many opportunities to go fast. During normal driving one day, I noticed a loud thump noise, but the car did not go over any potholes or hit anything of the sort which led me to be confused. So I pulled over to a nearby parking lot to see what was going on. I later then saw some error messages about the air suspension. I got out of the car to see that my car was abnormally low to the ground. I also tried to raise the air suspension through the settings, but it wouldn’t work at the moment. I then called Audi to tow the car to the service center located at Audi Queens. They investigated on the matter, said that the front struts were blown out and had to be replaced. They refused to believe that this was anything related to a malfunction and insisted that I hit something. Unfortunately I didn’t have a dash cam, otherwise I would’ve solidified my case. Long story short, I later found out that the 2022 models have had a known issue with the front struts. I’m so lucky that when the time this happened, that nobody or myself got hurt. But this has got to be one of the most frightening thing, to think a car would fail on you suddenly like this!