NHTSA Complaint #11609275 — 2021 FORD E-350

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11609275
Vehicle 2021 FORD E-350
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

After hitting a very rough patch of interstate, our steering became very difficult. The driver thought that maybe we had a low tire, so looked for a place to pull over. We crested a hill, and there was an exit with a truck stop. As we attempted to slow for the exit, the driver discovered we had no brakes or power steering. Driver used the brakes on the trailer we were towing to slow us and bring us to a stop. Checked the brake fluid reservoir. It was empty. Bought more, but as soon as the pedal was pushed, it was gone. We were towed to a repair shop, and they discovered the high pressure line on the Hydroboost brake system had separated. The repair shop was able to find a replacement from Ford Motor Co., and repaired our motorhome. We had this exact component inspected 2 years ago when Ford issued an inspection report. We passed. This incident happened 2500 miles from home. When we arrived home, there was a letter from Ford (24N03) stating they were extending the "warranty" period on the high pressure line.

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#11596399 On 6/2/23, brakes failed to work when applying heavy pressure, causing a rear end collision.

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