NHTSA Complaint #11609205 — 2019 HONDA GL1800

Motorcycle was bought new in 2023 February. In April of 2024. There is a internal rattling noise at the rear of the engine between the transmission and engine area when the motorcycle. Downshifts. I called the dealer right away and was told to stop riding it. The soonest they could get me on the schedule was the end of May. The bike had just over 1,000 mi. At this time. I dropped the bike off around May 27th to be looked at the following week on my appointment. 2 weeks go by and they still haven't even looked at my bike yet. They finally called me around the 20th of June and told me there's a noise at the back of the engine around the transmission area. Which I already knew that and told them and gave them video of the noise when it was happening. They wanted my okay to tear into it and figure out what was making the noise. They called Honda corporate and told them what was going on and they okayed them to continue with the exploratory tearing apart of my bike to find out what was going on. I called back weeks later to find out what was going on and they still haven't touched my bike. They said they will be able to work on it around the end of June beginning of August. I called last week which was around August 10th and they still have not touched my bike. This is the same dealership that I bought this bike and the same type of bike the year before from and they do not want to help me on just returning this bike and giving me another bike. I am basically going in one entire season with no bike. Mind you it's a $25 to $30,000 bike that I have literally put 700 mi on and now I'm going to be whenever I get my bike back. It's going to be already torn to pieces to figure out what's going on and then hopefully fixed. And now I have to ride a bike that has been torn apart. Put bad together by multiple people is what it sounds like and the warranty will already be one year gone from that. At this point I feel this bike is defective and should be replaced.