NHTSA Complaint #11609070 — 2013 KIA OPTIMA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11609070
Vehicle	2013 KIA OPTIMA
Component	ENGINE
Date of Incident	July 5, 2024
Date Filed	August 16, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

We took our 2013 KIA Optima 4D EX to the local Kia dealership for diagnosis of what we perceived to be a knock engine sensor issue. We delivered the vehicle at 0920, 5 July 2024. The vehicle sat at the dealership for 4 weeks waiting for the diagnosis which was ultimately that the engine needed to be replaced...under warranty. On 16 August 2024, after so many calls to the dealership (Spradley Kia, Pueblo) and Kia Customer Support, we were informed that the service ticket was closed. No reason for it to be closed...just closed. Warranty work not complete. No offer to complete any of the other recalls on the vehicle. Not only would we like all recalls to be complete we would really like that to be completed in a timely manner.

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Recent Complaints for the 2013 KIA OPTIMA

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