NHTSA Complaint #11608799 — 2021 FORD MUSTANG MACH E

The fuse blew for the 12v power port (cigarette lighter type) in the back hatch area of our 2021 Mustang Mach E. We went to try and replace it. Couldn't find the fuse panel anywhere. Researched it online and discovered it was under plastic panels in the frunk. I didn't want to break a panel so I went to the local dealer. We removed 4 or 5 panels and finally found the fuse box but we still couldn't check or replace fuses. The fuse panel is mounted with the face with the fuses pointing away from you. There is a small panel you can open but this only exposes the back of the fuse box where the connectors are. The dealer couldn't do it either with casual help. They said I need to make an appointment for a technician to block some repair time to replace the blown fuse. This is a terrible safety problem. If a key fuse blows when a dealer technician isn't available, the car could be very unsafe with no way to remedy this. In 50 years of owning cars I've never seen one with a completely inaccessible fusebox. It is true of this car.