NHTSA Complaint #11608709 — 2022 TESLA MODEL Y

The contact owns a 2022 Tesla Model Y. The contact stated while driving 20-25 MPH, the hood unexpectedly opened, struck the windshield, and obstructed the visibility of the road. The contact was able to pull into a parking lot. The contact stated that while attempting to close the hood, he noticed that the hood struts were completely damaged. The contact removed the struts and closed the hood manually. The vehicle was taken to a Tesla Service Center, where the contact was informed that the vehicle data recorder was missing information on the failure. The Tesla Service Center replaced the windshield at the owner expense. The contact received notification of NHTSA Campaign Number: 24V554000 (Latches/Locks/Linkages, Electrical System); which the contact related to the failure. The Tesla Service Center informed the contact that the hood repair could not be covered under the recall because the failure could be related to an aftermarket accessory that the contact had installed on the hood. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 28,000.