NHTSA Complaint #11608127 — 2022 BMW X4

Dear National Highway Traffic Safety Administration, I am writing to report a significant safety concern involving my 2022 BMW X4 M40i. The issue pertains to an anti-corroding substance inside the tailgate panel that has been leaking, causing damage to my vehicle's bumper and obstructing the view on my rear camera. This issue not only compromises the structural integrity of the vehicle but also poses a serious safety risk by obstructing the view from the rear camera, which is essential for safe reversing and parking. Despite taking my vehicle to Gainesville BMW for inspection, the problem remains unresolved. The Service Manager, Jose, initially acknowledged the issue but has since avoided taking appropriate action to rectify the situation. In addition, I have been in contact with Jerry from BMW Customer Relations, who has been unwilling to communicate via email as per my request. Instead, he insists on discussing the matter over the phone, which I find concerning given the importance of maintaining a documented communication trail for this serious issue. The ongoing leakage and damage to my vehicle not only compromise its functionality but also raise concerns about potential long-term safety risks. As such, I am seeking your assistance in addressing this matter to ensure that BMW takes the necessary steps to resolve this defect and prevent further safety hazards. I appreciate your prompt attention to this matter and look forward to your guidance on the next steps. Thank you for your time and assistance.