NHTSA Complaint #11608022 — 2014 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11608022
Vehicle	2014 RAM 1500
Component	STEERING
Date of Incident	July 15, 2024
Date Filed	August 12, 2024
Mileage	89,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The contact owns a 2014 Ram 1500. The contact stated while driving 45 MPH, the vehicle lost power steering functionality. The contact stated that the power steering function was inoperable and failed to operate as intended. The contact stated that the power steering assist warning light was illuminated. Additionally, the contact stated that the failure occurred while driving on a curvy back road and the vehicle was almost involved in a head-on collision. The vehicle was driven to the residence. The contact stated that the following day, the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with failed steering gear, and rack and pinion. The contact was informed that the steering gear, and rack and pinion needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to complete the repair were on backorder. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 89,500.

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