NHTSA Complaint #11607725 — 2018 HONDA ODYSSEY

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11607725
Vehicle 2018 HONDA ODYSSEY
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Dear NHTSA Team, My Honda Odyssey 2018 EX has been having issues with my Driver side Sliding door opening/closing using the Auto power. It was randomly sometimes not fully closing (kept reopening). Then it would get fixed automatically . This was happening for 3+ years . I had got the open recalls done over the years. This week it just stopped opening suddenly . And it was not getting resolved either manually or even after turning ON/OFF car . I took it to Honda Dealership in Dublin, California . They said error code B2049 the left slide door motor and door cable , latch were all faulty. And it would cost about 2500$. This was very expensive and I asked them to just put the door back and they charged the labor cost of 730$. When i look up online I see in forums multiple customers having such issues in this 2018 to 2020 odyssey model. My car hasn't been in any accident and my door is in great condition visually, so it has to be some faulty mechanism with the door as I am first owner and have taken great care of the car. I have records of oil changes, tire changes and other maintenance over the 6 years of ownership. Request NHTSA team to help look into this as it may be some rework during the different recalls to fix the sliding door or a manufacturing issue still not fixed. This can be dangerous as customer needs a functioning door to enter/exit out of Van. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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