NHTSA Complaint #11607532 — 2014 RAM 1500

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11607532
Vehicle 2014 RAM 1500
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

W58/NHTSA 20V-475 repair failure. Crankshaft tone (reluctor) wheel delamination of magnetic material with loss of crankshaft position. Update to powertrain control module software did not prevent engine stall. Safety recall W58 completed 22 May 2023 (79K miles) with update to the powertrain control module software to maintain engine operation if the signal material is lost. On [XXX] truck had engine stall while in parking lot. I could have had accident endangering self and others if engine stall occurred on highway. Following repeated start attempts and an uncharacteristically long start, a "Service Electronic Throttle Control" message came on. I was able to drive the few miles home. I took truck to dealership for service. Service advisor said following diagnostics, that crankshaft tone wheel needs replacement and not covered by existing recall warranty. I was charged $2635.18 and lost use of vehicle for a week. Invoice states "Found missing segment from tone wheel". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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