NHTSA Complaint #11607366 — 2019 LINCOLN NAVIGATOR

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11607366
Vehicle 2019 LINCOLN NAVIGATOR
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

the engine rattles and knocks with cold start. in reviewing online, this is a very common problem. The dealership told me their service lot is full of navigators needing to have CAM? replaced. The internet confirms mechanics frustrated with spending their entire day replacing the same parts. This issue is listed on your site, but it is not a recalled item. I would suggest auditing how many of these repairs Lincoln is actually doing. I was initially told the repair cost should range between $1,000-$2,500, but after my vehicle waiting over a month in their service lot, they told me the repair cost would be $4,500. To have an issue this common on a car that cost over $100k, seems like they should take more ownership.

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