NHTSA Complaint #11607130 — 2020 BMW 330I

It's been about 3 weeks since the most BMW recent software update, (11/2023.50) has downloaded to my vehicle via the BMW connected drive services. This is the second time that over the air, BMW connected drive upgrades have failed to install on my vehicle. As before, the upgrade has downloaded to the automobile but will not activate as has happened successfully in the past. The above upgrade is supposed to solve a safety/visability problem, a stated legal requirement, pertaining to the position of the heads up display. I have consulted with BMW customer relations and Technical advisors. I received and followed several sets of recommended self-install procedures without success. I was the advised to contact my BMW Service Center in Seattle who would be able to install the update. However, they, in turn, advised me the problem was related to a weak battery. My local mechanic subsequently test the batter and indicated no discernible problem and no current need for its replacement. I’ve seen a variety of internet comments indicating other owners with similar unresolved problems with the BMW system. There appears to be no hardware or direct software install alternative. There is nothing like a recall in place to solve this problem. Given this latest update is required in part to meet safety requirements related to the vehicle heads up display, I am hoping your assistance will resolve this matter quickly. Thank you in advance -