NHTSA Complaint #11607075 — 2015 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11607075
Vehicle 2015 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

Sudden loss of engine power in traffic on highway in funeral procession. My safety was put at risk on the highway. The check engine light came on intermittently the previous week. I made six trips to the Hyundai dealer in Plymouth, MA. First told the oil was low when the dipstick was normal. Oil was changed. Check engine light came on as I left the lot. Two more trips computer reset two different ways. Engine does not have normal power going up hill. Another trip to dealer EVAP hose collapsed. Light back on and off. I paid for diagnostic fee $175, oil change then told it was CVV and timing issue with $2817.89 in parts because the tech "saw" the problem. >$3000 estimate for labor. Repair started now told CVV is not the problem metal shavings in oil OCV intake and exhaust valves and needs new engine. The car had $60,000 miles on it and was extremely well maintained. It does not have a warrantee. This is same issue as the Hyundai recall for metal debris left in oil passages of engine crankshaft during manufacture though my model is not covered by the recall. Hyundai declines to help. There is a huge personal safety and fire risk from this defective manufacturing process.

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