NHTSA Complaint #11606747 — 2016 HYUNDAI GENESIS

The contact owns a 2016 Hyundai Genesis. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed with an electrical short. The mechanic replaced the starter. Additionally, the mechanic informed the contact that the vehicle was covered under a recall and referred the contact to the dealer for assistance. The vehicle was taken to a dealer, where it was diagnosed that the starter harness and the starter compartment had failed and needed to be replaced. The dealer informed the contact that he would need to pay the repair fee even though the VIN was included in NHTSA Campaign Number: 24V107000 (Electrical System). The contact stated that he was disregarded and advised by the dealer to pay out of pocket. Additionally, the dealer advised the contact to trade the vehicle in. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened; however, the contact was denied assistance because the vehicle was out of warranty. The contact stated the manufacturer also failed to acknowledge the recall. The failure mileage was approximately 100,000.