NHTSA Complaint #11605829 — 2022 KARAVAN BOAT TRAILER

My husband and I bought a 2022 Sea Doo Switch compact sport (BRP) around August of 2022, and with the boat we were given this trailer, which is not compatible with salt water. We are salt water boaters in Florida. In 2022, BRP apparently did not make a trailer for this boat that could handle the salt water, but we heard they did moving forward in 2023. Knowing that our trailer would eventually rust out, we opened a case with BRP April 13, 2023 but they did not respond. We opened another case in March of 2024 and still haven't received a response from BRP. On Tuesday, [XXX] my husband and I came back to our boat launch after a nice time on the water. As my husband was attaching the safety and winch and starting to crank, the base of the column holding the winch gave out. Because this happened were not able to get the boat to meet the boat stop, so the boat is UNSAFELY sitting about a foot off the trailer. We drove 10 mph home because the boat was not safely sitting on the trailer. Luckily no one got hurt at the boat ramp or while driving home. But now we cannot use our boat and I worry which piece on the trailer will give out next, and I am afraid it WILL injure someone in the future. We have already replaced the jack and had to have the electrical rewired for the brake lights, although the side lights still do not work. To answer the above questions: 1. The trailer itself is failing; electrical and winch has failed. It is available for inspection. 2. Boat is unsafely resting on the trailer and not able to be properly secured. 3. Yes, Broward Motor Sports service department in West Palm Beach, FL. 4. Yes, Broward Motor Sports service department in West Palm Beach, FL. 5. Symptoms were almost immediate after the first few times launching the boat (rust). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)