NHTSA Complaint #11605112 — 2016 BUICK ENCLAVE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11605112
Vehicle 2016 BUICK ENCLAVE
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KS

Consumer Description

In June of 2023 I received a safety recall from GM on my 2016 Buick Enclave concerning a defect in the airbag system. I contacted my local GM dealer and they said the hadn't received the replacement parts yet and that I would be notified when they were available. I checked again in January 2024 and still had no parts. I called again today, July 29, 2024 and received the same answer. I then contacted GM Buick Customer Assistance and was told that the parts were being released in waves to different regions of the country and I would be notified when they were available for my vehicle. It seems to me that their supplier is not placing urgency on manufacturing these parts, which in my opinion is very negligent on their part. Hopefully there have not been any injuries or deaths while waiting to receive repair parts for the vehicles affected by this defect.

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