NHTSA Complaint #11604922 — 2023 HARLEY-DAVIDSON FXLRST

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11604922
Vehicle 2023 HARLEY-DAVIDSON FXLRST
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

New under warranty, 5,924 miles. Front end shudders and bounces when applying front brakes. Dealer service center said front brake rotors are warped and out of spec. No accident ‘YET’ but Harley Davidson is refusing to fix the brake problem under warranty (bike is 8 months old), stating brake rotors are a ‘wear’ item, although the Replacement rotors WOULD have a 1 year ‘warranty’. WTH ??? Brake rotors do not ‘wear out’ beyond OEM specs in 8 months and < 6,000 miles. Dealer claims ‘incorrect break in’ caused problem. My 2015 motorcycle bought from same dealer has 40,000 miles on it with no issues, however, brake pads on 2015 bike were replaced with high quality aftermarket brake pads, indicating a possible OEM brake pad and or rotor quality issue, definitely NOT a lack of operator break in procedure. This 2023 is my daily driver, 80 miles round trip on SoCal fwys and I cannot afford the $ 675.00 ‘repair’ cost to my front braking system, so will have to use as is, hoping there won’t be a catastrophic failure before I can afford to have this issue repaired. Dealer is disavowing any and all responsibility for any braking issues that my refusal to pay for repairs may cause.

Related Complaints for the 2023 HARLEY-DAVIDSON FXLRST

Recent Complaints for the 2023 HARLEY-DAVIDSON FXLRST

#11688049 SUSPENSION See attached document for complaint.
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