NHTSA Complaint #11604922 — 2023 HARLEY-DAVIDSON FXLRST
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11604922 |
| Vehicle | 2023 HARLEY-DAVIDSON FXLRST |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
New under warranty, 5,924 miles. Front end shudders and bounces when applying front brakes. Dealer service center said front brake rotors are warped and out of spec. No accident ‘YET’ but Harley Davidson is refusing to fix the brake problem under warranty (bike is 8 months old), stating brake rotors are a ‘wear’ item, although the Replacement rotors WOULD have a 1 year ‘warranty’. WTH ??? Brake rotors do not ‘wear out’ beyond OEM specs in 8 months and < 6,000 miles. Dealer claims ‘incorrect break in’ caused problem. My 2015 motorcycle bought from same dealer has 40,000 miles on it with no issues, however, brake pads on 2015 bike were replaced with high quality aftermarket brake pads, indicating a possible OEM brake pad and or rotor quality issue, definitely NOT a lack of operator break in procedure. This 2023 is my daily driver, 80 miles round trip on SoCal fwys and I cannot afford the $ 675.00 ‘repair’ cost to my front braking system, so will have to use as is, hoping there won’t be a catastrophic failure before I can afford to have this issue repaired. Dealer is disavowing any and all responsibility for any braking issues that my refusal to pay for repairs may cause.