NHTSA Complaint #11604749 — 2013 FORD F-350

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	11604749
Vehicle	2013 FORD F-350
Component	ENGINE AND ENGINE COOLING
Date of Incident	July 3, 2024
Date Filed	July 26, 2024
Mileage	78,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

The contact owns a 2013 Ford F-350. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the EGR (Exhaust Gas Recirculation) cooler needed to be replaced. The vehicle was repaired. The contact related the failure to Customer Satisfaction Program: 21M04. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 78,500.

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