NHTSA Complaint #11604688 — 2014 HYUNDAI SANTA FE

This past Tuesday, July 23, 2024, I started to drive out of my driveway and I heard a very loud knocking noise coming from under the hood. Upon driving the car less than 100 feet the car lost power. It was extremely difficult to get the car back to my driveway. The car was completely impossible to drive and control of my Santa Fe Limited was lost. I had a tow company tow my Santa Fe to the place where I got normal routine service done. Both the tow truck driver and the owner of the auto service business stated the failure was a broken connecting rod or something very similar in the engine. The result was the engine is not able to be repaired and would need to be replaced by a new engine. I purchased the Santa Fe Limited new on May 17, 2024 and I am the only owner. It currently has 72,600 miles on it. I performed all service requirements and changed oil and filter every 5000 miles. Also had my tires rotated and balanced every 5000 miles.