NHTSA Complaint #11604640 — 2018 JAGUAR F-PACE

ADDITIONAL INFO FOR PRIOR SUBMISSION Link to forum where others share similar issue with their vehicles: [XXX] . Appears to be a growing issue. Jaguar has the part on out of stock status and requires U.S. dealers to order from the UK with no confirmed eta (told could take 5-6 weeks). As you can see in the picture I was given of the issue, I cannot drive this vehicle and Jaguar refuses to provide any support or contribution to remedy the issue. This includes not providing a replacement vehicle while my vehicle sits at the dealership. My standard driving conditions with this vehicle are city streets and general highway - no off-road conditions. Also no towing by the vehicle (it has never had a hitch installed). Please investigate how such an important component to maintain safe driving conditions is allowed to go unresolved, and ultimately be pushed on the consumer as their problem. Can’t imagine what would happen if and when one of these truly breaks while someone is driving. I was informed of the issue by the dealer after a multipoint inspection. My vehicle was one of three there at the same time with the same issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)