NHTSA Complaint #11604445 — 2016 FORD FLEX

The contact owns a 2016 Ford Flex. The contact stated while driving 65 MPH, the vehicle lost power steering functionality. The steering warning light was illuminated. The contact was unable to add power steering fluid. The vehicle was taken to an independent mechanic, who provided the contact with an estimate for the repair. The local dealer was contacted, and the vehicle was diagnosed, it was determined that the power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 190,000.