NHTSA Complaint #11603803 — 2017 NISSAN TITAN

The vehicle is available for inspection immediately by all parties. While driving down the highway, the truck started a vibration, without any warning indicators. The vehicle was taken to the next travel center truck shop. The writer acknowledged the vibration like a misfire, but no codes were present. He recommended another shop or dealer. A detour was made to the nearest Nissan dealership. On the way, the truck stumbled with a violent vibration and shut down on the road without warning lights. There was a complete loss of power from the engine on the highway, giving way to the risk of being hit by other motorists and blocking traffic. Since the engine shut down, there was also a loss of power steering, giving high risk to the possibility of an accident. The truck was unable to restart. The vehicle shut down in the middle of the desert, exposing my family to unsafe environmental conditions. The truck was towed the remaining way to the dealer. The next business day, the technician got the truck started and verified the concern. The tech requested additional time for teardown which was approved to remove the oil pan for inspection. I was quoted over $37,000 to repair “catastrophic engine failure.” There were metal shavings found in the oil pan “the size of a computer mouse” from somewhere on the crankshaft. The dealer found that the check engine light came on during service but did not provide the codes. Nissan refuses to assist with repair due to warranty time and secondhand ownership. Nissan was offered to inspect the vehicle but has declined.