NHTSA Complaint #11603766 — 2019 LEXUS GX

The contact owns a 2019 Lexus GX460. While the contact’s wife was driving and exiting the driveway at the residence, the driver’s and passenger’s side side-view mirrors became distorted with crinkle-like lines. The contact stated that the lines obstructed driving visibility and the ability to safely operate the vehicle. Upon investigation, the contact discovered that a dimming solution between the glass of the sideview mirrors had caused the failure to occur. The contact linked that failure to a visit to the car wash the day prior to the discovery of the failure. The vehicle was not repaired. The contact attempted to contact the manufacturer and the dealer but was unsuccessful. The failure mileage was approximately 19,000.