NHTSA Complaint #11603664 — 2018 HONDA ACCORD

On February 16th, I visited Walsh Honda in Macon, Georgia, reporting issues with my fuel and car not pulling and acting irregularly. Suspecting bad fuel, I was informed of a safety recall for the fuel pump, which was likely the problem. However, they changed the spark plug instead, charged me for it, and did not address the recall, which has been in place since 2023. They also noted a P303 misfire. The following day, February 17th, I returned for a 100,000-mile check. I spent over $600 on services, including replacing the belt alternator, flushing and draining the coolant, and turning the rotors. On March 18, 2024, the same P303 misfire code appeared. This time Walsh Honda claimed the engine cylinder was cracked and scarred, suggesting a $7,000 engine replacement, despite the fuel pump recall. They insisted on the engine repair instead of addressing the fuel pump recall. In April, I was involved in a rear-end collision and, as a had my car at Five Star Collision in Warner Robins for two months. I got the car back on May 31st, but it continued to act erratically, running hot and not pulling properly. In July 2024, I took the car to Hughes Honda in Warner Robins, Georgia who refused to fix the fuel pump despite the recall, I was told that, that is not the code for a new engine pump. That I would need to pay $6000 for the codes that was put in initially by Walsh in Macon, Ga. citing the need for head gaskets and injectors. They demanded this repair before addressing the fuel pump recall. This pattern of ignoring the fuel pump recall and pushing expensive repairs is troubling and seems to prioritize profit over safety. This is how the common man and woman get screwed by doing the right thing. Being that I am 100% Disabled Veteran I am very disappointed with treatment I received from both Honda dealerships. I wish for not another veteran, man or woman go through the disrespect I received.